Welcome to the official website of Shalom Stays. By using our website, booking our services, or making a payment through our payment gateway partner Razorpay, you agree to the following terms and conditions.

1. Booking and Reservation

• All reservations are subject to availability and confirmation.

• A valid government-issued ID is required at check-in.

• Prices displayed are inclusive of applicable taxes unless stated otherwise.

• Special requests (such as early check-in or late check-out) are subject to availability and may incur additional charges.

2. Payment Terms

• We use Razorpay as our trusted third-party payment gateway for secure online transactions.

• Payments can be made via credit/debit cards, UPI, net banking, or wallets.

• All payments are processed in INR (Indian Rupees).

• By submitting your payment details, you authorize Razorpay to charge the booking amount to your selected payment method.

3. Cancellation and Refund Policy

• Cancellations must be made [insert cancellation policy timeline, e.g., “at least 48 hours prior to check-in”] for a full refund.

• Cancellations made after this period may incur charges or no refund, depending on the booking terms.

• Refunds, if applicable, will be processed to the original payment method within 7–10 business days.

• Booking modifications are subject to availability and may incur rate changes.

4. Guest Responsibilities

Guests are expected to:

• Respect property rules and other guests.

• Avoid any activities that damage the property or disrupt others.

• Be responsible for their personal belongings during their stay.

5. Limitation of Liability

• Shalom Stays will not be liable for any direct, indirect, or incidental damages arising from:

  • Your use of our website or services.

  • Any transaction or payment error via Razorpay not caused by our systems.

  • Force majeure events such as natural disasters, strikes, or government restrictions.

6. Razorpay Disclaimer

• Payments are securely processed via Razorpay, which uses encrypted and PCI-DSS-compliant technology.

• For more information on how Razorpay handles your data, please refer to their Privacy Policy.

• Shalom Stays is not responsible for any technical issues or downtime experienced on the Razorpay platform.

7. Changes to Terms

We reserve the right to modify these terms at any time without prior notice. It is the user’s responsibility to review the terms periodically for updates.

8. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of courts located in [insert your city or state].

9. Contact Us

For questions, support, or concerns regarding these Terms and Conditions, please contact us:

📧 vshalom2@gmail.com
📞 +91 98841 16591