At Shalom Stays, we strive to offer a smooth and transparent booking experience. Please read our return/refund policy carefully before making a reservation or payment through our payment gateway partner Razorpay.

1. Booking Cancellations & Refunds

• Guests may cancel their booking by contacting us at vshalom2@gmail.com or by phone at +91 98841 16591.

• Cancellations made [Insert your preferred time frame, e.g., “at least 48 hours before check-in”] are eligible for a full refund.

• Cancellations made after this period or in the case of a no-show may be subject to partial or no refund, depending on the circumstances.

2. Refund Process

• Refunds, if applicable, will be processed to the original method of payment.

• Refunds are processed through Razorpay, our secure payment gateway.

• Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

3. Payment Gateway (Razorpay)

• All online payments made through our website are processed securely by Razorpay.

• Razorpay ensures your payment data is encrypted and compliant with industry security standards.

• For issues related specifically to the payment transaction, please refer to Razorpay’s Refund Policy.

4. Modification of Bookings

• Booking date changes are allowed based on availability and must be requested in advance.

• Any fare difference due to changes will be notified and charged accordingly.

5. Non-Refundable Situations

• Last-minute cancellations (less than [your policy time, e.g., 24 hours]) without valid reasons.

• Early check-outs or unused portions of a booking.

• Special offers or discounted bookings marked as “non-refundable.”

6. Contact Us

For refund-related inquiries or cancellation assistance, please contact:

📧 vshalom2@gmail.com
📞 +91 98841 16591

We’re here to help you and ensure a hassle-free experience.